One address, read by a person: [email protected]. Label the subject line using the table below and your message reaches the right file sooner.
Routing
| Label | Use it for | Include |
|---|---|---|
| RIGHTS | Rights holders and their agents | URLs, identification of the work, statement of authority — see the Disclaimer |
| A page misbehaving | A page that refuses to open, text from another title, artwork on the wrong book | The URL and the device in your hands |
| A title to add | A book you would like to find on the shelf | Its title, its author, the language it was written in |
| Advertising | Buying space beside our books | The company, where you would like to appear, and by when |
| Your own data | Seeing, correcting or erasing what we hold | What you would like done — our Privacy Policy covers the details |
Response times
| Type | Time |
|---|---|
| Ordinary messages | Two to three business days |
| Rights and legal notices | Prioritised; normally closed within 48 hours, weekends included |
Out of scope
We cannot hand over a whole title that is absent from our shelves, authorise rights belonging to another party, or repair your equipment remotely. Where a page looks wrong immediately after an update, a hard refresh normally cures it.
What helps
Specific and brief: one sentence giving the page and the symptom beats a paragraph of background. All of it is read, cross words included.
Last updated: 20 September 2026